bhd88 Privacy Policy

1 Data Controller Information

The data controller responsible for your personal information is bhd88, the operator of the online betting and casino platform accessible at bhd88.io. bhd88 determines the purposes and means by which your personal data is processed and is responsible for ensuring that processing activities comply with applicable data protection principles.

If you have any questions about how bhd88 processes your personal data, or if you wish to exercise any of your data rights described in this Policy, you may contact the bhd88 data team at any time using the email address listed in Section 14 of this Policy.

2 Personal Data We Collect

bhd88 collects several categories of personal data from players. The specific data collected depends on the nature of your interaction with the Platform. The main categories are outlined in the table below:

bhd88 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data (beyond identity document photographs submitted for KYC), or health data, except where a player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion or support request.

3 How We Collect Your Data

3.1 Directly From You

The majority of personal data bhd88 holds is provided directly by you during the course of using the Platform. This includes information entered during account registration, details submitted as part of the KYC identity verification process, payment information provided when making deposits or requesting withdrawals, and any information shared when you contact bhd88 customer support.

3.2 Automatically During Platform Use

When you visit bhd88.io or use the Platform, certain technical data is collected automatically by our systems. This includes your IP address, the type of device and browser you are using, the pages you navigate to, the duration of your session, and information about errors or crashes you may encounter. This data is collected via server logs and, where applicable, first-party cookies placed on your device.

3.3 From Third-Party Partners

In limited circumstances, bhd88 may receive data about you from trusted third-party partners. This includes identity verification data returned by document-checking services used as part of the KYC process, fraud detection signals from payment processors, and aggregated analytics data from platform analytics providers. Any third-party data received is used only for the specific purpose for which it was obtained.

4 Purposes and Legal Bases for Processing

bhd88 processes personal data only where there is a clear and legitimate purpose for doing so. The main purposes for which we process your data, and the corresponding basis for each, are as follows:

• To create and manage your bhd88 account — necessary for the performance of the contract between you and bhd88.
• To process deposits and withdrawals — necessary for the performance of the contract and to comply with payment processing requirements.
• To verify your identity (KYC) — necessary for compliance with anti-money-laundering (AML) obligations and to confirm that you meet the minimum age requirement of 21 years.
• To detect and prevent fraud, money laundering, and account abuse — necessary for our legitimate interests in protecting the Platform and its users, and to comply with applicable legal obligations.
• To provide responsible gaming tools and enforce account limits — necessary to fulfil our duty of care to players and to comply with responsible gaming standards.
• To respond to customer support queries and disputes — necessary for the performance of the contract and our legitimate interest in resolving player concerns fairly.
• To send transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts) — necessary for the performance of the contract.
• To send marketing communications about bhd88 promotions, bonuses, and new features — based on your consent, which you may withdraw at any time (see Section 11).
• To improve the bhd88 platform and analyse usage patterns — based on our legitimate interest in developing and optimising the service we offer to players.

5 Payment Data and Financial Information

5.1 Accepted Payment Methods

bhd88 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you use any of these payment methods, bhd88 collects information necessary to process and record the transaction — including mobile wallet numbers, partial card identifiers, and transaction reference numbers.

5.2 Storage and Security of Payment Data

bhd88 does not store complete card numbers on its own servers. Card transaction data is processed through encrypted payment gateways that meet industry security standards. Mobile financial service data (bKash, Nagad, Rocket, Upay) is stored in encrypted form and is accessible only to authorised personnel for the specific purposes of payment processing and fraud investigation.

5.3 Payment Data Sharing

Payment data is shared with the relevant payment processing partners only to the extent necessary to complete a requested transaction. bhd88 does not share your payment method details with game studios, marketing partners, or any other third party that does not have a direct role in processing your financial transaction.

5.4 AML Obligations

As part of our anti-money-laundering compliance obligations, bhd88 monitors transaction patterns and retains financial transaction records for the period required by applicable regulations. In circumstances where suspicious activity is detected, bhd88 may be legally required to report relevant information to appropriate authorities without being able to notify you of such a report.

6 Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. bhd88 uses cookies and similar technologies to keep you logged in during a session, remember your platform preferences, detect fraudulent or unusual account activity, and collect anonymous usage analytics that help us improve the Platform.

6.2 Types of Cookies Used by bhd88

• Essential Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in and security cookies that help detect suspicious login attempts. Essential cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your language preferences, display settings, and last-visited sections of the Platform so that your next visit feels consistent and personalised.
• Analytics Cookies: Used to collect anonymous, aggregated data about how players navigate the bhd88 platform — which pages are visited most, where players spend the most time, and where technical errors occur. This data is used solely to improve the Platform and is not linked to individual player identities.

6.3 Managing Cookies

You can configure your browser settings to refuse or delete cookies at any time. Please note that disabling essential cookies may prevent you from logging in or using certain features of the bhd88 platform. Instructions for managing cookies are available in the help documentation of your specific browser.

7 Data Sharing and Third Parties

7.1 Categories of Third Parties

bhd88 may share your personal data with the following categories of third-party organisations, strictly to the extent necessary for the purposes described in this Policy:

• Payment processors and mobile financial services: bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment networks, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services used to confirm your identity and age as part of the account verification process.
• Game technology providers: Studios such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe, whose games are hosted on the bhd88 platform. These providers may receive session data necessary to operate their games but do not receive your full personal profile.
• Fraud detection and security services: Third-party services that analyse technical data (such as IP address and device fingerprint) to detect account fraud, bot activity, and multi-accounting.
• IT infrastructure and cloud service providers: Companies that provide the servers, databases, and hosting infrastructure on which the bhd88 platform operates. These providers process data on bhd88's behalf and are bound by strict data processing agreements.

7.2 No Sale of Personal Data

bhd88 does not sell, rent, or otherwise transfer your personal data to any third party for that party's own marketing, commercial, or advertising purposes. Any data sharing is limited to service relationships where the third party processes data on bhd88's behalf or is the direct provider of a service you are using.

7.3 Legal Disclosures

bhd88 may disclose your personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by law, court order, or in response to a lawful request. In such cases, bhd88 will disclose only the minimum amount of data required to satisfy the legal obligation.

8 Data Retention

bhd88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The general retention approach for each data category is outlined below:

• Account and identity data: Retained for the duration of your active account and for a minimum of five years following account closure, to comply with AML record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements.
• KYC and verification documents: Retained for the duration of the account and for a minimum of five years following account closure.
• Support communications: Retained for up to three years from the date of the last communication, to support dispute resolution and quality assurance.
• Technical and usage data (analytics): Retained in anonymised, aggregated form indefinitely for platform improvement purposes. Raw session logs are retained for up to 12 months.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9 Data Security Measures

bhd88 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and bhd88 servers.
• Encrypted storage of sensitive personal data, including payment method identifiers and verification documents, in secure database environments with access controls.
• Role-based access controls ensuring that bhd88 staff can only access player data to the extent necessary for their specific job function.
• Regular internal security reviews and vulnerability assessments of the Platform's infrastructure.
• Two-step verification options available to all players to protect their accounts against unauthorised login.
• Automated fraud detection systems that monitor account activity and flag unusual patterns for human review.

While bhd88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use strong, unique passwords for their bhd88 account and to enable two-step verification as an additional layer of protection.

10 Your Rights Over Your Personal Data

Registered players on bhd88 have the following rights with respect to their personal data. To exercise any of these rights, please contact bhd88 at [email protected] with your account username and a clear description of your request.

• Right of Access: You may request a copy of the personal data bhd88 holds about you. bhd88 will provide this information within a reasonable timeframe following verification of your identity.
• Right to Rectification: If any personal data bhd88 holds about you is inaccurate or incomplete, you may request that it be corrected. For account-registered information (name, mobile number, date of birth), corrections may require supporting documentation.
• Right to Erasure: Following permanent account closure, you may request deletion of your personal data. Note that bhd88 may be legally required to retain certain records (such as financial transaction data) for a defined period even after account closure. Erasure requests will be fulfilled to the maximum extent permitted by applicable legal obligations.
• Right to Restrict Processing: In certain circumstances (for example, if you contest the accuracy of data bhd88 holds), you may request that bhd88 temporarily restrict processing of your data while the matter is under review.
• Right to Data Portability: Where technically feasible, you may request that bhd88 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to processing of your data where bhd88 relies on legitimate interests as the legal basis, including processing for analytical and platform improvement purposes.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

11 Marketing Communications

11.1 Consent-Based Marketing

bhd88 may send you marketing communications about promotions, bonuses, new game releases, cricket betting markets, and special seasonal offers (such as Eid promotions, BPL season offers, or IPL specials) where you have provided your consent to receive such communications at the time of registration or subsequently through your account communication preferences.

11.2 Opting Out

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your bhd88 account settings, or by contacting bhd88 support at [email protected] with a clear opt-out request. Opting out of marketing communications does not affect your ability to receive transactional messages (such as deposit confirmations and withdrawal notifications), which are necessary for the operation of your account.

11.3 No Third-Party Marketing

bhd88 does not share your contact details with any third-party organisations for the purpose of those organisations sending you their own marketing communications. All marketing messages you receive will be sent by bhd88 directly and will relate exclusively to the bhd88 platform and its services.

12 Children and Minors

The bhd88 platform is strictly intended for adults aged 21 years and above. bhd88 does not knowingly collect personal data from any individual under the age of 21. If bhd88 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, all associated data will be securely deleted (subject to any mandatory legal retention obligations), and any balance associated with the account will be handled in accordance with the bhd88 Terms & Conditions.

If you have reason to believe that a minor has registered an account on bhd88, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

13 Changes to This Policy

bhd88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the structure of the bhd88 platform. When material changes are made, bhd88 will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the Platform, at least 7 days before the revised Policy takes effect.

The "Last Updated" date at the top of this Policy will always reflect the date on which the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the bhd88 platform after the effective date of any update constitutes your acceptance of the revised Policy.

14 Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how bhd88 has handled your personal data, please contact our support team using the details below. All data-related requests should include your registered account username and a clear description of your request so that our team can respond efficiently.

Email: [email protected] (plain text — not a clickable link)

Response time: bhd88 aims to acknowledge all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days. For complex requests, we may extend this period and will inform you of the revised timeline.

bhd88 takes all privacy complaints seriously. If you are not satisfied with bhd88's response to a privacy concern, you may be entitled to raise the matter with a relevant data protection authority in your jurisdiction. bhd88 will cooperate fully with any such process.